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PrimeDELIVERY™ End-to-End Medication Delivery Management
Delivery Services are no longer “nice to haves.” Your patients expect the option of having their medications delivered to their homes, and pharmacists are happy to comply. But medication deliveries require a few extra steps.
The PrimeDELIVERY solution offers secure, on-time medication deliveries that meet all regulatory requirements. And best of all, records flow seamlessly back to the PrimeRx™ operating system.
Delivery Management Solution Features
Seamless tracking of each prescription
All prescriptions set for delivery are marked as “out for delivery” in the pharmacy’s system. Once the delivery is actually made, that notation is changed to “delivered.” If a prescription needs to be returned to the pharmacy, the patient record will automatically be updated.
Inventory management
Undelivered medications are returned to inventory, with stock levels automatically adjusted
Signature Capture/HIPAA Compliance
The system generates an advance electronic signature request to the patient ahead of a scheduled delivery. The patient provides a signature, which is transmitted back to the pharmacy via PrimeDELIVERY. The process is HIPAA-compliant with all signatures added to the patient’s record.
One signature for multiple prescriptions
A patient can sign once to accept multiple prescriptions. The system also allows a patient to “uncheck” specific prescriptions they may not wish to take delivery of at that specific time
Data and patient security are priorities
All data is encrypted and remains highly secure throughout the transaction
Seamless integration with patient records
All remote transactions are automatically uploaded to a patient’s record. This allows the pharmacist to accurately track patient adherence and/or medication therapy progress, while also ensuring full compliance with all record keeping requirements
PrimeRxPAY™ for Electronic Copay Collection
The PrimeRxPAY solution allows pharmacies to seamlessly manage co-pay collections and issue receipts. Following is a brief overview of how the process works:
- PrimeRxPAY selects patients from whom copays need to be collected
- The system also selects prescriptions for which copayments are due
- “Send Link for Payment” generates a unique text message that is sent to each patient
- The patient clicks on the URL link provided in the text and is directed to www.primerxpay.com for payment processing
- Next, the patient clicks the “pay” button and is redirected to a secure site. The patient is prompted to enter credit card information and complete the payment process
- Once the transaction is complete, funds are automatically deposited in the pharmacy’s account with a receipt emailed to the patient
Delivery and Shipping Services
Once a pharmacy processes a prescription for delivery, the next step is execution of the actual delivery process.
Pharmacy-managed delivery services
Many pharmacies choose to manage their own delivery services, with their own designated vehicles and drivers. PrimeRx™ offers route optimization services through Google Maps that ensure drivers follow the most logical, expeditious routes.
Third-Party Providers
PrimeRx™ allows pharmacies to integrate directly with delivery providers that include:
Rx2Go
Medication courier service that provides coverage throughout New York, New Jersey, Connecticut, Pennsylvania, and California.
Script Drop
Seamlessly connects pharmacies to a network of trained, professional couriers for last minute delivery services.
A Mobile App for Flexibility and Convenience
PrimeDELIVERY™ APP
- The PrimeDELIVERY app can be downloaded to any Android or IOS device
- Delivery personnel can access the app from their phone or tablet for full visibility into PrimeDELIVERY
- The app is HIPAA-compliant and interacts directly with PrimeRx™ and PrimePOS™ to manage all transactions and records
FAQs
As a pharmacy manager, helping your patients adhere to their medication routine and stay on track with their prescriptions is one of your most important jobs. It makes sense that the easier you can make it for your customers to get the prescriptions they need, the more likely they are to stick to their medication protocols, and the better their chances for a positive outcome. A medication delivery system is a smart way to make that happen.
PrimeDELIVERY makes it simple for patients to receive prescriptions reliably and safely by shipping them straight to their door. No need for patients to drive to the pharmacy or wait in long lines. Through PrimeDELIVERY, they get the medications they need, when they need them, using pharmacy delivery software that directly integrates with PrimeRx.
What Is PrimeRx?
PrimeRx is a robust suite of pharmacy administration tools that streamlines the processes involved in managing your independent pharmacy business and so you can focus on taking care of your patients. It is available as our original PrimeRx Legacy package, or cloud-based PrimeRxCLOUD software.
With PrimeRx, you can track and order inventory, digitize records, generate reports, keep track of employees and patients across multiple locations, and much more. Including prescription delivery makes PrimeRx even more powerful.
How Are Medication Deliveries Shipped?
Some pharmacy managers choose to organize their own shipping solutions, with drivers employed by them. However, PrimeDELIVERY medication delivery also gives you additional prescription delivery options by integrating with third-party shipping and courier providers Rx2Go (New York, New Jersey, Connecticut, Pennsylvania, and California) and Script Drop.
Benefits of the PrimeDelivery Medication Delivery Service
Through the PrimeDELIVERY system and PrimeRx, pharmacy managers and patients have access to an array of useful features and benefits. These include:
Prescription Tracking
Keep tabs on prescriptions while they are in transit with the PrimeRx prescription tracking system. You’ll see notifications when a shipment is out for delivery, and when it arrives, with any returns automatically updated in the patient’s record.
Improved Patient Adherence
Identifying and overcoming barriers to patient adherence is the job of every caregiver, and as a pharmacy manager, you can do your part by implementing the PrimeDELIVERY medication delivery system. In addition, PrimeRx features many tools that help you stay in touch with patients so you can better meet their needs.
PrimeDELIVERY Rx App
The PrimeDELIVERY Mobile App works with Android and Apple IOS devices. This delivery app for drivers allows them access to PrimeDELIVERY via phone or tablet to manage transactions. It interfaces with PrimeRx and PrimePOS, and complies with federal HIPAA regulations.
Inventory Management
The PrimeRx pharmacy management system already helps you keep track of inventory and alert you when stocks are low on important medications. PrimeDELIVERY automatically updates stock levels when undelivered medications are returned.
PrimeRx Pay
PrimeRx pay keeps track of co-pays and when payments are due, and sends a text alerting patients. Your customers can make payments remotely and securely and get a receipt when the transaction is complete. This makes delivery co-pays simpler and more efficient.
Signature Capture
PrimeDELIVERY makes the process of signing for medication shipments simple for your customers. Before the delivery arrives, PrimeDELIVERY sends an electronic request and transmits the patient’s signature back to the pharmacy, where it is added to the patient’s record.
HIPAA Compliance
As part of the PrimeRx ecosystem, PrimeDELIVERY pharmacy delivery software adheres to our dedicated protocols for complying with the federal Health Insurance Portability and Accountability Act. That means protecting sensitive patient information throughout the ordering, shipping, and payment process.
Strong Security
PrimeDELIVERY works hand-in-hand with PrimeRx. Whether you use our enterprise PrimeRx system or our innovative PrimeRxCLOUD, security is a top priority. We protect patient information while maintaining compliance with regulations.
Streamlined Signature Process
The PrimeDELIVERY medication delivery system keeps track of patient signature for deliveries and HIPAA Acknowledgment. This makes life easier for your patients, and reduces redundant signature requests. When the system has a patient’s HIPAA Acknowledgment signature on file, it won’t request it again for six years.
Integration With Patient Records
PrimeDELIVERY automates many record keeping functions, making it easy for you to keep track of shipments, patient signatures, prescription delivery requests, and returned medications. The system updates patient records automatically, saving you a few steps and helping to streamline the process.
How Can PrimeDELIVERY Medication Delivery Help Your Pharmacy?
The PrimeDELIVERY medication delivery system gives you the tools you need to get prescription medication in the hands of your patients without them having to leave their home. This benefits all of your customers, but is especially significant for patients who no longer drive, or have trouble navigating public spaces. When patients can stick to their medication protocols, they see better outcomes.
PrimeRx and PrimeDELIVERY have the power to improve your pharmacy business, streamline processes, and help you better serve your patients. To find out how we can help your business, schedule a demo today.
