Patient Engagement
PrimeRx helps pharmacies manage patient services, with solutions that seamlessly track patient interactions, and make it easier to provide patients with their required medications and materials.
Patient Engagement Solutions
Pharmacists have never had a more prominent role in patient healthcare. From clinical services to medication dispensing to personalized counseling, pharmacists offer an increasing array of services to their patients. PrimeRx pharmacy management software includes these patient engagement solutions.
Communications (IVR)
Pharmacists have long understood the importance of communication in improving adherence and outcomes, and in building patient relationships. But good communication takes time, something in short supply in today’s busy pharmacies. PrimeRx simplifies the process, with multiple options for interacting with patients. Our solutions allow pharmacies to automatically transmit required information via patients’ preferred methods. With PrimeRx, good communication couldn’t be easier – or more effective.
Communications Solutions
The pharmacy is always open with the FillMyRefills app. Patients have 24/7 access from their connected devices to submit refill requests, view their accounts, and access other pharmacy information
Pharmacies can integrate directly with leading third-party providers of IVR technology. These solutions help pharmacies manage their phone systems, and ensure patient calls are properly routed and managed
The Pharmacy Communication Module opens the door to a wide range of pharmacy-patient communication options. Pharmacists can send refill and pickup reminders, transmit information about immunization clinics and other pharmacy events, and even send Happy Birthday greetings! The advanced solution integrates directly with PrimeRx™ and allows patients to transmit messages back to the pharmacy
Medication Accessibility/ Convenience
Technology has changed so much about the way pharmacists interact with their patients. Solutions are available that make it easier for pharmacists to engage with patients, deliver medications and services, and address patient preferences. PrimeRx prioritizes this need for accessibility and convenience. Our user-friendly solutions allow pharmacies to better-serve patients, while improving patients’ access to the pharmacy.
Accessibility/Convenience Solutions
Accessibility
The pharmacy is always open with the FillMyRefills app. Patients have 24/7 access from their connected devices to submit refill requests, view their accounts, and access other pharmacy information
Automatic refill programs offer a convenient option to help patients receive timely medication refills. However, many states and payers have implemented strict requirements for these programs. Pharmacies can rely on the PrimeCOMM™ communications module to seamlessly meet all compliance requirements and automate the refill workflow
Specialty Services
PrimeRx allows direct integration with several leading packaging solutions. This provides access to patient-friendly features including blister packs, customized packaging, and other types of adherence-focused options
Patients can access critical medication information in more than 20 different languages
Pharmacies can generate labels in braille to accommodate visually-impaired patients. In addition, patients can access information about their medications via a video library that can be accessed through a bar code scan
Affordability
With the touch of a button, pharmacists can enable our eVoucher solution which allows the system to identify applicable manufacturer rebates. All rebates are applied right at point-of-sale, allowing patients immediate relief from copayment costs. Our Denial Conversion service allows pharmacies to receive reimbursement for medications provided to patients that had previously been rejected by the patient’s payer
PrimeRx enables direct integration with the Real-Time Prescription Benefit solution from SureScripts. This allows real-time access to information about patients’ covered medications, including out-of-pocket costs. The solution identifies less-costly alternatives, and even suggests options for medications that require prior authorization
Communications (IVR)
Convenience – Remote Copays and Delivery Services
This solution enables electronic copayment collection. Patients receive a link that leads to a secure payment platform. Remote payment is ideal for deliveries, curbside pickups and other patient-friendly options
Pharmacies can manage their delivery services with extensive point-of-sale, signature collection, and account management capabilities. With our PrimeDELIVERY™ app, delivery transactions have the same looks and feel as transactions that take place at the pharmacy counter
The PrimeSHIPPING™ solution offers end-to-end management for prescriptions shipped via courier or mail. Our solution establishes a critical link between the PrimeRx™ operating system and the pharmacy’s designated shipping manager. In addition, the solutions allow pharmacies to integrate with transportation providers including UPS, FedEx and the ScriptDrop courier network
Medication Affordability
Medication Affordability Solutions
With the touch of a button, pharmacists can enable our eVoucher solution which allows the system to identify any applicable manufacturer rebates. All rebates are applied right at point-of-sale, allowing patients immediate relief from copayment costs.
Our Denial Conversion service allows pharmacies to receive reimbursement for medications provided to patients that had previously been rejected by the patient’s payer.
Pharmacies can create and manage loyalty programs directly within PrimePOS™, with no need to purchase additional software. Our advanced solution seamlessly rewards points and applies savings at point-of-sale, with all records maintained within PrimeRx
Pharmacies can integrate directly with the Enliven Health solution, which enables side-by-side Medicare plan comparisons
Our solution offers direct integration with the Real-Time Prescription Benefit solution from SureScripts. This enables real-time access to patients’ covered medication, including out-of-pocket costs. The solution identifies less-costly alternatives, and even suggests options for medications that require a prior authorization
Patient Education
Patients increasingly look to their pharmacy for accurate, timely information about medications and other health-related issues. PrimeRx helps pharmacies provide this information by allowing seamless access to leading content sources. We also allow pharmacists to accommodate patient format preferences, with multiple language options and access to digital conten
Patient Education Solutions
Medication and Vaccine Information
ClinicalKey allows secure management of fax communications that flow between pharmacies, medical offices, and healthcare facilities
ConnectiveRx helps pharmaceutical manufacturers, healthcare providers, and patients by facilitating access to needed medications—while breaking down every possible hassle. Our goal? To be the single-partner solution that helps your patients get on and stay on therapy
Vuca Health has built the world’s largest library of medication education videos that can be integrated anywhere
Language Options
Clinical Pharmacology powered by ClinicalKey. Empowering pharmacists to guide optimal drug treatment
Medicare Plan Comparisons
Enliven Health is enabling pharmacies to strengthen patient relationships and grow revenue by offering Medicare plan comparisons.
Video-Based Medication Content
Vuca Health has built the world’s largest library of medication education videos that can be integrated anywhere
Patient Outcomes
Patient Outcome Management Solutions
Direct integration with Scripts Management Partners for automatic reporting to state/local immunization information registries
Our user-friendly, intuitive solution allows pharmacists to manage the refill process with just a few simple clicks. We eliminate the need for manual entry and even provide a “refill dashboard” that can be customized with each pharmacy’s preferences. Refills management has never been easier, or more accurate
eCare Plans can be seamlessly transmitted among members of each patient’s healthcare team. CPESN pharmacy members can create and manage eCare Plans directly within PrimeRx
LTCs can integrate with multiple eMAR providers, and seamlessly integrate records into PrimeRx
Medication mismanagement is a leading reason for preventable adverse events, as well as for patient non-adherence. PrimeRx helps address this problem with extensive medication management services, including the ability to sync all refills, thereby minimizing the number of trips a patient needs to make to the pharmacy
Pharmacists can create and manage extensive patient records. This includes not only prescription medication histories, but information about allergies, chronic conditions, supplements, and patient family issues, among other topics. Pharmacists can record notes following patient interactions, and track patient goals. Comprehensive patient records, seamlessly stored within PrimeRx
Our solution automatically transmits controlled substance prescribing information to your state’s PDMP. We automate the process, which eliminates the need for manual tracking and reporting
Specialty Services
Pharmacies can have direct access to leading packaging solution providers. This enables patient-friendly features including blister packs, customized packaging, and other types of adherence-focused options
Patients can access valuable medication information in more than 20 different languages
Pharmacies can generate labels in braille to accommodate visually-impaired patients. In addition, patients can access information about their medications via a video library that can be accessed through a bar code scan
Regulatory/Compliance
Regulatory compliance is a necessary part of the patient engagement process. Pharmacies must carefully document controlled substances and immunizations provided to patients, record transactions, and meet precise record keeping requirements. PrimeRx™ facilitates compliance through a number of solutions that automate reporting requirements and provide immediate access to records and other types of documentation.
Regulatory/Compliance Solutions
Automatic refill programs offer a convenient option to help patients receive timely medication refills.
However, many states and payers have implemented strict requirements for these programs. Patients must consent to enrollment in these programs, and pharmacies must obtain approval for all refills, and disseminate required program materials. Pharmacies can rely on the Pharmacy Communications Module to seamlessly meet all compliance requirements and automate their refill workflow.
Direct integration with Scripts Management Partners for automatic reporting to state/local immunization information registries
Our solution automatically transmits controlled substance prescribing information to your state’s PDMP. We automate the process, which eliminates the need for manual tracking and reporting
PrimeRx allows pharmacies to maintain extensive records and documents. The PrimePOS™ point-of-sale module records and stores all transactions, including prescription details and patient payment information. Hardcopy documents can be easily added to PrimeRx™ records via the PrimeFAX™ solution.
Pharmacies can rely on PrimeRx for immediate access to their records, with no need to spend valuable time searching through physical files for various documents. All records and documents, seamlessly created, managed, and stored within PrimeRx.
