Frequently Asked Questions
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About PrimeRx
How long has Micro Merchant Systems been in business?
More than 30 years. We first introduced our signature PrimeRx operating system more than 30 years ago. Today the PrimeRx system can be found in more than 4,000 pharmacies across the United States and Puerto Rico. The system has become an industry leader, due to its user-friendly format and continuous upgrades, and because it offers comprehensive solutions, all within a single platform.
What geographic areas are covered by PrimeRx?
PrimeRx is available to pharmacies located anywhere in the United States or Puerto Rico.
How can I contact PrimeRx?
Please click here for access to our customer support options.
PrimeRx MARKET support contact information:
Email: [email protected]
Phone: 1-800-805-8705
Does PrimeRx allow integrations with any external third-party solutions?
Yes – more than 100 third-party solutions are currently available to PrimeRx pharmacies. We work closely with many third -party developers, and are excited to bring the industry’s most helpful and innovative solutions to our pharmacy customers. Click here for a current listing of all integrations available to PrimeRx pharmacies.
[Please note that some integrations are available at no additional cost, while others require a fee, payable to the solution provider.]
Accounts Payable/Receivable Functionality
Billing
Does the software have an option for batch billing? Can we bill for multiple patients and then submit and print the invoices once?
Yes. PrimeRx allows pharmacies to batch all claims together and bill them at once. There are no restrictions on the number of claims that can be combined, nor is there a need to group claims by insurance provider, doctor or patient. You may also provide multiple prescription refills, hold the claims, and then batch and transmit them together. This not only saves time, but can generate transmission savings.
Is the software compatible with worker’s compensation electronic billing?
Yes, our software is compatible with requirements for worker’s compensation electronic billing. We offer all fields needed to successfully transmit a worker’s compensation claim to an insurance company.
Controlled Substance Reporting
Yes. PrimeRx accurately records all prescription transactions, including patient signatures, payment records and prescription orders.
Pharmacies can also integrate directly with the Bamboo Health third party solution. Bamboo Health integrates PDMP data directly into the pharmacy’s workflow, so that controlled substance information is readily available and easily accessible during dispensing. The Bamboo Health solution saves an average of four minutes per patient search, making it easier to comply and improve patient safety.
Delivery
How does the system’s Pharmacy In-House/Wireless Delivery function work?
The Pharmacy In-House/Wireless Delivery software solution manages the logistics, signature capture, documentation, and co-pay collection components of your pharmacy delivery service. The software integrates with the PrimeRx™ pharmacy management system to ensure the highest levels of quality control, records management, and efficiency.
Pharmacy In-House/Wireless Delivery allows for remote HIPAA-compliant signature capture, with signatures and transaction information automatically transferred to the main PrimeRx™ management system and added to the patient’s record. The delivery module also allows for payment processing at point-of-delivery, and even provides the option of paying in cash. Payments are integrated with the PrimeRx system’s point-of-sale solution and reflected in end-of-day pharmacy reporting.
The module is compatible with Apple and Android devices and phones. Patients can sign for multiple prescription deliveries with a single signature. Time-stamped signatures are encrypted and stored in PrimeRx along with the prescription record.
Data Requirements
What type of data plan is required for the Pharmacy In-House/Wireless Delivery solution?
The system can either work off the data plan on the controlling device (3G, 4G, LTE, etc.) or from WiFi. If the mobile device does not have a data plan, all captured signatures will sync to the PrimeRx database once back on the pharmacy’s WiFi network.
Device Requirements/Multiple Device Usage
What devices can run Pharmacy In-House/Wireless Delivery?
Apple iOS and Android devices, including phones and tablets.
Can a single license support multiple devices from the same pharmacy?
Yes, a single Pharmacy In-House/Wireless Delivery software license can support multiple devices operating in the same pharmacy.
Does the Pharmacy In-House/Wireless Delivery solution accurately reflect patient copay information?
Yes. Data moves seamlessly between PrimeRx and the point-of-sale and delivery modules, with all records automatically updated, and stored securely within PrimeRx.
How are Pharmacy In-House/Wireless Delivery records reflected in PrimeRx?
- Once a prescription is marked for delivery, the prescription history displays a blue icon.
- That blue icon indicates that the prescription is still in the delivery bin.
- When the driver uploads a batch of prescriptions onto the device, the blue icon changes to an orange box, indicating that the prescription is out for delivery.
- The system also shows the time the prescription information was uploaded, and the delivery person’s name and phone number. This information allows for easy tracking and contact.
- Once the driver updates the information to indicate that the delivery has been made, the orange box in the system will turn white, indicating a completed delivery.
If a particular prescription is not delivered, can that non-delivery be noted when the delivery person checks back into the pharmacy?
Yes. When the delivery person updates the system, an undelivered prescription can be “unchecked.” The delivery person can also provide the reason for the non-delivery, which is captured in the “delivery details” section of PrimeRx and used for second attempts at delivery.
Can prescriptions be assigned to multiple drivers?
Yes, prescriptions can be assigned to different delivery people. Delivery personnel are accountable for each “batch” of prescriptions for which they sign.
What signature capabilities are included with Pharmacy In-House/Wireless Delivery?
The system records HIPAA Acknowledgement signatures along with prescription pickup signatures. Once a HIPAA Acknowledgement signature is captured, the system will not request a subsequent signature for six years.
Can the Pharmacy In-House/Wireless Delivery solution capture signatures on packing lists for nursing homes/assisted living/long-term care facilities?
Yes, the solution allows for the delivery of prescriptions to nursing homes and other types of care facilities. A user can “batch upload” all prescriptions set for delivery to a specific facility. A single signature from an authorized staff member completes the delivery.
Electronic Signatures
Does PrimeRx keep records of credit card signatures?
Yes. All signatures captured on the electronic signature pad are stored digitally within PrimeRx. Signatures are backed up daily along with all other data.
Can I capture electronic signatures for medications that are delivered, or for curbside pickups?
- Yes, the Pharmacy In-House/Wireless Delivery solution allows pharmacies to essentially “take the pharmacy on the road,” with full functionality, including remote signature capabilities.
- In addition, the MobilePOS™ app offers extensive point-of-sale capabilities including HIPAA-compliant signature capture.
- Each solution transmits signatures back to the PrimeRx operating system for secure storage.
What are the advantages of using the Pharmacy Point-of-Sale System with the electronic signature feature?
Integration with point-of-sale system offers significant benefits that include:
- Micro Merchant Systems customers using PrimeRx and the accompanying point-of-sale and electronic signature solutions can integrate directly with payment processing systems including Worldpay/Vantiv, Global Payments (formerly OpenEdge, Heartland, and Elavon.
- Credit card/FSA-IIAS/PSE/debit signatures captured on the device are saved automatically and added to HIPAA Acknowledgement records. Prescription pickup records are also saved and securely stored within PrimeRx.
Click here for more information.
Can the electronic signature feature work without the Pharmacy Point-of-Sale System?
Yes. In stand-alone mode, the signature feature can work on its own without the point-of-sale solution. The independent device is attached directly to a scanner which reads the label barcode, captures a HIPPA acknowledgement from the patient, along with a signature for all prescription pickups. This data is stored within PrimeRx.
How does the electronic signature function complement workflow in the pharmacy?
The system quickly accesses patient records so that a customer can see which prescriptions are being signed for at time of pickup. Signatures are then stored in PrimeRx, with the prescriptions marked as “picked up.”
When reviewing patient histories, PrimeRx uses different colors to indicate “picked up” versus “not-picked up” records for easy identification. Pharmacy staff can quickly review a prescription and digital signature and determine the exact date and time a medication was picked up.
The system also facilitates return to stock for all unclaimed prescriptions. The pharmacy user can generate a report listing all outstanding prescriptions, and the number of days since each prescription was filled.
Can pseudoephedrine (PSE) monitoring be done through the Pharmacy Point-of-Sale System?
Yes, the point-of-sale system offers pseudoephedrine sale monitoring capability. The system captures the sale of PSE products and allows the tech to request appropriate identification from the patient. That information is then stored with the transaction. The system will also restrict the sale of all PSE products if a patient attempts to make a purchase beyond limits and conditions stipulated by state regulation. PSE sale signatures are stored in the Pharmacy Point-of-Sale System and can be accessed and printed on reports as needed.
Are signatures included in data backups?
Yes, signatures are backed up along with all other data stored within PrimeRx and the Pharmacy Point-of-Sale System. This includes signatures captured both in stand-alone mode and when used alongside the point-of-sale solution.
What are the different reports available in PrimeRx that rely on information obtained from the electronic signature function?
Reports available from PrimeRx include, but are not limited to:
- Signatures by prescription.
- Signatures by patient.
- Signatures by date.
- Prescription pickup log report.
- HIPAA Acknowledgement report.
- Signature claims log report.
- Prescriptions not picked up report.
[As with all modules offered by Micro Merchant Systems, reports can be customized to meet a pharmacy’s precise needs.]
Inventory Management
Does the software have inventory and compound tracking? For example, if we enter a bulk amount of a drug (gm), will the system automatically keep track of the small increments used for dispensing?
Yes, we offer complete inventory tracking. With regard to the above example, if you make a compound out of three ingredients (NDC), and then dispense that compound, the system deducts the appropriate amount from each NDC. PrimeRx also offers a customized feature that allows you to choose whether you want the ingredient deducted from each NDC, or the overall compound.
Can the system simultaneously manage multiple inventories?
Yes, pharmacies can track and manage multiple inventories via unique inventory “buckets” — all within the PrimeRx™ operating system. Each inventory exists within its own bucket and operates based on requirements specific to that inventory.
Patient Communication
Point-of-Sale
Can credit card and Flexible Spending Account (FSA) cards be processed through the Pharmacy Point-of-Sale System?
Yes, we work with virtually all major credit card vendors and processors.
In addition, the Pharmacy Point-of-Sale System is listed as an industry-leading SIGIS-certified application. This means that, as long as the pharmacy is a member of SIGIS and undergoes a Third-Party Service (TPS) provider certification, the pharmacy can accept and process FSA/IIAS cards.
For more information regarding this process, please email [email protected].
What kind of hardware do I need for the Pharmacy Point-of-Sale System?
The Pharmacy Point-of-Sale System is a Windows-based solution, which runs on the Microsoft operating system. As long as the operating system is a professional edition, the point-of-sale solution will work efficiently. Our system works with both 32-bit OS and 64-bit OS.
For peripheral device needs, you can contact us at [email protected] so we can provide you with an updated list of model numbers that we support. Those devices generally include:
- Cash drawer
- Epson interface cable
- Thermal receipt printer
- Credit card swipe
- USB barcode scanner
- Cables
Does the Pharmacy Point-of-Sale System integrate completely with PrimeRx?
The Pharmacy Point-of-Sale System was designed for easy and complete integration with PrimeRx to provide sale and transaction tracking. This integration also provides the ability to generate various intelligence reports, based on a pharmacy’s specific needs (i.e., copay collection records, etc.). The Pharmacy Point-of-Sale System has its own security manager and can interface with wholesalers to access over-the-counter details and pricing.
Can the Pharmacy Point-of-Sale System support customer loyalty programs?
Yes, the point-of-sale system supports customer loyalty programs. The pharmacy can customize printed cards with barcodes and assign them to customers. The pharmacy can also define different reward packages and, on every sale, points can be awarded to the customer’s account. Once the customer reaches a defined package, a discount coupon can be printed and applied towards a sale. The pharmacy has complete visibility into the program, and if it chooses to work with a customer loyalty management company, we can provide an interface to accommodate that company.
Can one point-of-sale station be operated by two cashiers?
Yes, the Pharmacy Point-of-Sale System can be configured for operation by two different cash drawers on the same station. The system also allows cashiers to maintain their own register balances and to monitor their own closing reports.
Is the Pharmacy Point-of-Sale System certified or compliant with the PCI Security Standards Council’s “Payment Application Data Security Standard” (PA-DSS)?
Yes, the Pharmacy Point-of-Sale System is PA-DSS certified and PCI compliant.
Does the Pharmacy Point-of-Sale System allow integration with third-party payment processors?
Yes. The system allows direct integration with several leading payment solutions. Please click here for a current list.
PrimeRx – General Issues
Click here to submit a request for a PrimeRx demonstration and Q&A session.
Or please call us at (516) 408-3999 or (866) 495-3999.
All pharmacy types. PrimeRx capabilities address the unique needs of all pharmacies. Single pharmacies, multiple-store entities, 340B hospital pharmacies, long-term care, compounding, clinic, enterprise, mail-order, online, and specialty pharmacies will all benefit from PrimeRx capabilities designed for their unique needs.
Refills
Auto Refills Program Management
Yes. Pharmacies can rely on the PrimeCOMM™ communications module to seamlessly meet all compliance requirements and automate the refill workflow.
FillMyRefills
FillMyRefills.com is a mobile app solution that allows patients to request online prescription refills. Pharmacies process the refill requests directly from PrimeRx’s refill queue.
Patients can access FillMyRefills via your pharmacy’s website or through the FMR app, which is compatible with Apple and Android mobile devices.
No, the pharmacy does not need any additional infrastructure. FillMyRefills is a hosted solution which integrates with the pharmacy’s database to route a patient’s refill request directly to the pharmacy’s refill queue.
Yes, the solution can integrate with a pharmacy’s existing website. The refills page of a pharmacy’s website can be directed to FillMyRefill’s refill page for seamless integration. The solution can work as a stand-alone site or can integrate with an existing site.
Yes, refill requests received through FillMyRefills are sent in real time to the pharmacy’s refill queue, alerting the pharmacy that a refill request is waiting to be processed.
Yes, the FillMyRefills site can be customized to meet a pharmacy’s specific needs. The site administrator can upload a pharmacy’s logo, edit content on internal pages, process which filters should be turned ON or OFF to validate a refill, and determine a protocol for when patient has run out of refills.
Yes, all FillMyRefills hosted accounts are secured by the SSL encryption turned “ON” at the hosting level. The site is completely secure and no data linking the patient and the prescription is sent across the internet. This makes the site HIPAA compliant and completely secure.
It is recommended that patients register on their pharmacy’s website, which alleviates the need to provide identification with each refill request. However, if a patient chooses not to do this, it is still possible to submit a refill request via FMR.
The FillMyRefills solution is included in the PrimeRxONE, PrimeRxEnterprise, PrimeRxSpecialty and PrimeRx Long Term Care service packages.
Report Generation
Is there an option to view or run a report on new patients entered into the system for a certain time period? For example, can I check how many new patients were entered during the month of January, and obtain a list of their names, birthdates, dates of injury and other applicable information?
Yes. Our system allows you to generate a wide range of reports based on your specific needs. In fact, Micro Merchant Systems is recognized for our ability to generate detailed data mining, analytics and business intelligence reports to meet a customer’s specific needs.
Third Party Solutions
Yes. More than 100 third-party solutions are currently available to PrimeRx pharmacies. We work closely with many third -party developers, and are pleased to offer the industry’s most helpful and innovation solutions to our pharmacy partners. Click here for a current listing of all integrations available to PrimeRx pharmacies.
[Please note that some integrations are available at no additional cost, while others require a fee, payable to the solution provider.]
Training
What sort of training options are available for pharmacy staff?
Once the PrimeRx pharmacy software installation is complete, the next step is to hand over the account to our training department. A representative from our training team will contact you to schedule a training session.
This hands-on training ensures fast, seamless understanding of full system capabilities. In addition, we offer several webinars each month, with each focused on a different software module or third-party integration.
Pharmacies can access our webinar archive, along with copies of our regular software updates via the PrimePORTAL. PrimePORTAL is located on the PrimeRx homepage and can be accessed via the pharmacy’s log in credentials.
How much time does it take to learn core PrimeRx functions?
PrimeRx is an extremely user-friendly system. Pharmacies often report that their entire staffs are able to use the system within hours of installation!
However, to ensure that your pharmacy takes full advantage of the system’s comprehensive capabilities, we suggest you spend time – at your convenience – reviewing our library of training webinars and software upgrade notes, which are accessible via the PrimePORTAL.
Wholesalers
Are wholesaler interfaces available for price updates and inventory receipts?
Yes. Pharmacies can integrate directly with all major wholesalers. This allows for easy cost comparisons and updates. Please click here for a current list of direct wholesaler integrations.
FAQs.
PrimeRx CLOUD is a cloud-based pharmacy management software designed to provide independent pharmacies with flexible, secure, and efficient management solutions. It allows access to data and pharmacy operations from any internet-connected device.
Data security is a top priority for PrimeRx CLOUD. The platform safeguards patient information from potential threats, ensuring compliance with healthcare regulations and providing peace of mind for pharmacy owners.
Switching to a cloud-based system like PrimeRx CLOUD offers numerous benefits, including:
• Remote access to data and management tools from anywhere
• Enhanced data security and disaster recovery
• Automatic real-time updates with no downtime
• Elimination of expensive hardware and maintenance costs
• Scalability to adapt to your pharmacy’s growth and changing needs
Yes, PrimeRx CLOUD includes sophisticated tools to enhance patient engagement and medication adherence. Features like comprehensive patient records management, automated refill reminders, and color-coded adherence scores help keep patients informed and involved in their care.
PrimeRx CLOUD delivers automatic, real-time updates, ensuring you always have the latest, most secure version of the software without the hassle and downtime associated with manual upgrades.
PrimeRx CLOUD offers zero-cost integration with essential services like Surescripts® Real-Time Prescription Benefit. This provides instant access to detailed patient benefit and copay data, streamlining processes and improving efficiency.
PrimeRx CLOUD provides comprehensive support during the transition process, including training and assistance to ensure a smooth and successful migration. Our support team is available to address any questions or concerns you may have.
PrimeRx CLOUD protects your data from natural disasters and unforeseen events, ensuring your pharmacy remains operational and your data is safe even in the event of fires, floods, or other disruptions.
PrimeRx CLOUD includes a wide range of features, such as:
• Electronic Signature Capture
• Document Management
• Automated Controlled Substance Reporting
• Inventory Management
• eVoucher & Denial Conversion Services
• Point of Sale
• Label Designer
• Role-Based Access Control
• Real-Time Prescription Benefits by Surescripts®
• Patient & Provider Engagement Tools
• Refill Management
• Refill Request Scheduler
• Patient Account Management
• Mobile Pay
• Electronic Fax Support
PrimeRx CLOUD is designed to evolve with your pharmacy’s needs, making it ideal for owners of multiple locations or pharmacies experiencing changes in staffing and customer flow. The platform’s scalability ensures it can adapt and grow alongside your business.
To start your journey with PrimeRx CLOUD, you can schedule a demo by visiting our website at www.primerx.io or contacting us at (866) 495-3999 or [email protected].
FAQs.
- PrimeRx Market is an online marketplace for pharmacies and other pharmaceutical buyers that provides easy access to pricing from top pharmaceutical suppliers from around the nation. With a simple product search, pharmacies can view the pricing of over 30,000 brand and generic pharmaceutical SKUs. Our system also allows the pharmacy to make immediate purchases from the suppliers of their choice, making it easier than ever to purchase top quality pharmaceuticals at the lowest possible price.
Becoming a member of PrimeRx Market is completely free for licensed pharmaceutical buying establishments. There are no fees for registration or making purchases through PrimeRx Market.
- PrimeRx Market follows a model similar to other online marketplaces where sellers pay a small transaction fee to compete for your business.
- By offering their products to PrimeRx Market’s extensive member base, sellers benefit from increased visibility and sales opportunities. This allows PrimeRx Market to generate
revenue without charging membership fees.
Yes, your privacy and data security are our top priorities. PrimeRx MARKET adheres to strict data protection policies and industry standards to ensure that your information remains confidential and secure.
- Our Suppliers offer various shipping methods to meet the needs of our members including free next-day, 2nd day, and ground shipping when order minimums are met. If minimum is not met, you can select from the shipping options available and will be shown additional fees, if any.
- In your shopping cart, you will see each supplier name and will have access to additional information about that supplier (license information, shipping guidelines, repayment terms, etc.).
- Our intuitive platform selects the best available shipping option for you with the option to change shipping methods as needed.
Please Note: some products must ship via Ground transportation due to laws governing the transportation of some medications (aerosols, liquids, etc.)
At PrimeRx Market, we take our members’ safety and security very seriously. Our systems use secure digital transmissions of information, and your information is stored within state-of-the-art data centers staffed by professional security companies. We strictly adhere with all federal requirements to safeguard your information.
To search for products on PrimeRx Market, follow these simple steps:
- Enter the full or partial product name or an NDC number in the search form.
- You can choose to search for all options for that product or specifically search by NDC for more precise comparisons.
- The search results will display the products and pricing from the most competitive suppliers nationwide, with the lowest priced product (per unit) appearing first.
- Select the desired quantity of any product you wish to purchase and add them to your shopping cart.
- Continue adding products until your shopping list is complete.
- Once you are ready, review your shopping cart, confirm the items, and submit your order.
- An electronic purchase order will be immediately sent to each supplier in your cart for processing.
- You will receive the products you ordered and an invoice directly from the supplier(s) you have selected.
It’s as simple as that to find the most affordable medications for your pharmacy!
Email: [email protected]
Phone: 1-800-805-8705
- Yes, you can do business with suppliers on PrimeRx Market, even if you haven’t heard of them before. We ensure that all suppliers have the necessary federal and state licenses, and this information is verified and kept on file with PrimeRx Market.
- When you search for products on PrimeRx Market, the information provided to you includes details about the supplier representing the product for sale. You will have access to information about the supplier, including their identity and licensing, so you know exactly who you are dealing with.
- PrimeRx Market offers both ADD Certified Suppliers and Non-ADD Suppliers. The accreditation of each ADD Supplier is verified by the National Association of Boards of Pharmacy
(NABP). - On our website, you can easily identify whether a supplier is ADD (Accredited) and you have the option to filter your search results accordingly. You can also choose to hide Non-ADD Suppliers from all search results by adjusting the “Manage Suppliers” settings.
The rebranding to PrimeRx MARKET is part of our commitment to enhance our services and offer a more integrated and efficient platform for independent pharmacy owners. This change aims to bring improved functionalities, better user experience, and more value to our members.
There will be no changes to the pricing or fees associated with using the marketplace. PrimeRx MARKET will remain free to pharmacies.
No, you do not need to use PrimeRx software to access PrimeRx MARKET. The marketplace operates independently and is designed to serve all pharmacy owners, regardless of the software they use.
Yes, your privacy and data security are our top priorities. PrimeRx MARKET adheres to strict data protection policies and industry standards to ensure that your information remains confidential and secure.
There are no changes that will affect you Trxade account, purchases, or purchase experience
PrimeRx Market will offer enhanced search functionalities, better user interface, more robust reporting tools, and exclusive deals and promotions. Additionally, we are working on integrating more advanced features based on user feedback. There are many exciting things to come!
We have a dedicated support team to assist you during the rebranding. You can reach out via email, phone, or through the support portal on our website. Additionally, we will be hosting webinars and training sessions to guide you.
Email: [email protected]
Phone: 1-800-805-8705
Absolutely. Your feedback is crucial to us. We encourage you to provide feedback through surveys, feedback forms, or directly to our support team. We are committed to making continuous improvements based on your input.
