When Geneva Chen arrived at her Los Angeles pharmacy one morning to find that a power surge had shut down her operating system, she feared the worst. Like most pharmacies, technology is integral to daily operations, and Chen relies on her system, the PrimeRx pharmacy management system, for just about everything.

Chen was pleasantly surprised though, when a quick call to the PrimeRx support center resulted in a restoration of service.

“I got through to someone right away who immediately understood the urgency of the situation. It was such a relief.”